Welcome to your training
Setera wants to delight their customers with an efficient Support Team, supported by the best tools available. We use SeteraDesk for our Trouble Ticket handlings and Knowledgebase with AI. Additionally we have an advanced Learning Management platform LMS allowing us to create bespoke content for training end users, resellers, partners and our own staff. This course is designed for Aton’s Support Agents.
Take a look at the course curriculum below and when you’re ready, click on a lesson to jump right in!
Course Content
Course Pre-requisites
How to use SeteraDesk
Moncler Trouble Ticket handling
What makes a good trouble ticket
Mitel 6x2d product Overview
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Mitel 612d Getting to know your phone
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Mitel 6920 Getting to know your phone
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How to register onto SeteraDesk
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Aton SeteraDesk – Agent portal
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How to Handle Moncler 1st line Support Issues
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SeteraDesk – Aton Agent CHAT training
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Moncler EU Call Flow scenarios
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Moncler North America Call Flow scenarios
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Moncler Japan Call Flow scenarios
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Moncler South Korea Call Flow scenarios
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How to use the Question Tree
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How to find valuable information to create a good Trouble Ticket
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What should a good Trouble Ticket include
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